81 lines
1.7 KiB
Perl
81 lines
1.7 KiB
Perl
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use strict;
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use warnings;
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package RT::Extension::ThreadByReference;
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our $VERSION = '0.01';
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=head1 NAME
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RT-Extension-ThreadByReference - Use ThreadByReference to try and thread messages to tickets
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=head1 DESCRIPTION
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When an RT ticketing queue is CCed on a message thread, it can be very
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difficult to get the subject lines correct in all parts of the
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message. This can cause a single thread to spawn off tens of
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different tickets that need manual merging.
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This extension uses the MIME ThreadByReference headers to search for threads
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to associate a message with.
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=head1 RT VERSION
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Works with RT 4.0 and greater.
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=head1 INSTALLATION
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=over
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=item C<perl Makefile.PL>
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=item C<make>
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=item C<make install>
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May need root permissions
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=item Edit your F</opt/rt4/etc/RT_SiteConfig.pm>
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If you are using RT 4.2 or greater, add this line:
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Plugin('RT::Extension::ThreadByReference');
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For RT 4.0, add this line:
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Set(@Plugins, qw(RT::Extension::ThreadByReference));
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or add C<RT::Extension::ThreadByReference> to your existing C<@Plugins> line.
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=item Clear your mason cache
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rm -rf /opt/rt4/var/mason_data/obj
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=item Restart your webserver
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=back
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=head1 AUTHOR
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Harlan Lieberman-Berg C<< <hlieberm@akamai.com> >>
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=head1 BUGS
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All bugs should be reported via email to
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L<bug-RT-Extension-ThreadByReference@rt.cpan.org|mailto:bug-RT-Extension-ThreadByReference@rt.cpan.org>
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or via the web at
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L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ThreadByReference>.
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=head1 LICENSE
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Copyright (c) 2015-2016 by Akamai Technologies, Inc.
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This software is free software; you can redistribute and/or modify it
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under the same terms as Perl itself.
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=cut
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1;
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