s/unknowledgable/uninformed/
I'm not even sure unknowledgable is a word, and uninformed does just as well.
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		|  | @ -1033,7 +1033,7 @@ within your organization.  Often, initial contact is addressed for general | |||
| correspondence (e.g., by mail to corporate headquarters or by e-mail to | ||||
| general informational or support-related addresses).  Train the staff that | ||||
| processes such communications to escalate them to someone with authority | ||||
| to take action.  An unknowledgable response to such an inquiry (e.g., from | ||||
| to take action.  An uninformed response to such an inquiry (e.g., from | ||||
| a first-level technical support person) can cause negotiations to fail | ||||
| prematurely. | ||||
| 
 | ||||
|  |  | |||
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	 Bradley M. Kuhn
						Bradley M. Kuhn