From 20f710d60534ff330d4817c1c0296aeac8bf780b Mon Sep 17 00:00:00 2001 From: "Bradley M. Kuhn" Date: Thu, 13 Nov 2014 13:00:28 -0500 Subject: [PATCH] s/unknowledgable/uninformed/ I'm not even sure unknowledgable is a word, and uninformed does just as well. --- compliance-guide.tex | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/compliance-guide.tex b/compliance-guide.tex index f43788a..3d8972a 100644 --- a/compliance-guide.tex +++ b/compliance-guide.tex @@ -1033,7 +1033,7 @@ within your organization. Often, initial contact is addressed for general correspondence (e.g., by mail to corporate headquarters or by e-mail to general informational or support-related addresses). Train the staff that processes such communications to escalate them to someone with authority -to take action. An unknowledgable response to such an inquiry (e.g., from +to take action. An uninformed response to such an inquiry (e.g., from a first-level technical support person) can cause negotiations to fail prematurely.