s/unknowledgable/uninformed/
I'm not even sure unknowledgable is a word, and uninformed does just as well.
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@ -1033,7 +1033,7 @@ within your organization. Often, initial contact is addressed for general
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correspondence (e.g., by mail to corporate headquarters or by e-mail to
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general informational or support-related addresses). Train the staff that
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processes such communications to escalate them to someone with authority
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to take action. An unknowledgable response to such an inquiry (e.g., from
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to take action. An uninformed response to such an inquiry (e.g., from
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a first-level technical support person) can cause negotiations to fail
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prematurely.
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