s/unknowledgable/uninformed/

I'm not even sure unknowledgable is a word, and uninformed does just as
well.
This commit is contained in:
Bradley M. Kuhn 2014-11-13 13:00:28 -05:00
parent 07fce462fb
commit 20f710d605

View file

@ -1033,7 +1033,7 @@ within your organization. Often, initial contact is addressed for general
correspondence (e.g., by mail to corporate headquarters or by e-mail to
general informational or support-related addresses). Train the staff that
processes such communications to escalate them to someone with authority
to take action. An unknowledgable response to such an inquiry (e.g., from
to take action. An uninformed response to such an inquiry (e.g., from
a first-level technical support person) can cause negotiations to fail
prematurely.