2.6 KiB
Communications
Your PLC alias
It goes right to us, so there's no need to cc individual staff people on emails. Deb (our Director of Community Operations) looks at all the PLC email and routes it to the correct staff person, accounting for who is in the office and who can best help you. Please don't mix a lot of topics and different requests together, instead make a new ticket or thread so we can easily forward things to the person who can help you.
Why is there a number in the subject line of my emails with Conservancy?
We use a ticketing system called RT to handle many of our requests. If we move a conversation to a ticket, it's because it will be more efficient for us (and you) to keep all of the information in that ticket. This is especially important for conversations that result in a financial decision so we can keep a good record. Please don't edit the subject line when you reply to these tickets, it makes it very confusing for others who are following the conversation via the ticket number.
Making a ticket
If you already know what you need, you can make a ticket. Please put a good description into the subject line so we can easily process your request. For conversations about spending project money, use approvals@tix.sfconservancy.org Seeking reimbursement for an approved expense, use accounts-payable@tix.sfconservancy.org and put your own name and the name of the event or expense into the subject line. To ask us to generate an invoice for you, please use accounts-receivable@tix.sfconservancy.org For anything that doesn’t fall into one of the above categories, just use your project alias, eg. myproject@sfconservancy.org
URGENT
We have nearly 50 projects and cannot reasonably handle "emergencies" for more than a few of them on each day. Please don't let procrastination turn your "simple request" into an "URGENT: we need this by tomorrow." If you ever feel like we have not responded quickly enough (we’re only human), just send a quick "any word on this?" email and we'll usually get you back to you promptly. Oftentimes, we've been working on your request and simply forgot to update you.
You can often find Conservancy staff in #conservancy on freenode.net You can look for staff here if you are having a project emergency and need urgent help or advice. (This is also a great forum to discuss software freedom or get advice from other community members.) Please don't share private information on IRC, especially anything that may concern a legal matter. Finally, if you are having an offsite event and think you might need to have a Conservancy number that you can call during the event, please let us know in advance.