The Art of Asking
328 | Fri 02 Aug 3 p.m.–3:45 p.m.
Presented by
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Paige Cruz
@paigerduty
https://www.paigerduty.com
Paige Cruz works as a Principal Developer Advocate at Chronosphere passionate about cultivating sustainable on-call practices and bringing folks their aha moment with observability. She started as a software engineer at New Relic before switching to SRE holding the pager for InVision, Lightstep, and Weedmaps. Off-the-clock you can find her spinning yarn with Ethical Yarn Community, swooning over alpacas, or watching trash TV on Bravo.
Paige Cruz
@paigerduty
https://www.paigerduty.com
Abstract
When joining a new organization or project we’re often told “There are no bad questions - ask away!” and I fully endorse stoking your curiosity and connecting with others for help. I do believe that there are no bad questions but that there can be badly phrased questions. If you’ve ever had your questions go unanswered in online forums or are tired of hearing “it depends” time and time again this session is for you!
Between instant messaging platforms, mailing lists, social media accounts, wikis, repos, and meetups there are a lot of ways to connect and engage with an open source community/project and who you ask, when you ask, where and how can all affect the answers you get.
We will unpack what it takes to craft questions that get answered by reviewing several case studies of questions posed about OpenTelemetry across various channels. Finishing with a simple guide you can put into practice to master the art of asking to get answers.
When joining a new organization or project we’re often told “There are no bad questions - ask away!” and I fully endorse stoking your curiosity and connecting with others for help. I do believe that there are no bad questions but that there can be badly phrased questions. If you’ve ever had your questions go unanswered in online forums or are tired of hearing “it depends” time and time again this session is for you! Between instant messaging platforms, mailing lists, social media accounts, wikis, repos, and meetups there are a lot of ways to connect and engage with an open source community/project and who you ask, when you ask, where and how can all affect the answers you get. We will unpack what it takes to craft questions that get answered by reviewing several case studies of questions posed about OpenTelemetry across various channels. Finishing with a simple guide you can put into practice to master the art of asking to get answers.