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OneTicketPerRequestor: Catch and report errors in the ticket search.

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This commit is contained in:
Brett Smith 2018-04-10 10:44:13 -04:00
parent daeabc1aa6
commit d7a24b0f97
1 changed files with 20 additions and 15 deletions
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35
lib/RT/Interface/Email/OneTicketPerRequestor.pm
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@ -77,22 +77,27 @@ sub BeforeDecrypt {
return; return;
} }
my $ticket_search = RT::Tickets->new($RT::SystemUser); my $dest_ticket = eval {
$ticket_search->LimitQueue( my $ticket_search = RT::Tickets->new($RT::SystemUser);
OPERATOR => "=", $ticket_search->LimitQueue(
VALUE => $queue_name, OPERATOR => "=",
); VALUE => $queue_name,
$ticket_search->LimitWatcher( );
TYPE => "Requestor", $ticket_search->LimitWatcher(
OPERATOR => "=", TYPE => "Requestor",
VALUE => $from_address, OPERATOR => "=",
); VALUE => $from_address,
foreach my $sort_args (@$sort_orders) { );
$ticket_search->OrderBy(@$sort_args); foreach my $sort_args (@$sort_orders) {
$ticket_search->OrderBy(@$sort_args);
}
$ticket_search->First;
};
if ($@) {
$RT::Logger->debug("OTPR stopping: Ticket search died: $@");
return;
} }
elsif (!defined($dest_ticket)) {
my $dest_ticket = $ticket_search->First;
if (!defined($dest_ticket)) {
$RT::Logger->debug(sprintf("OTPR stopping: No ticket found from <%s> in queue %s", $RT::Logger->debug(sprintf("OTPR stopping: No ticket found from <%s> in queue %s",
$from_address, $queue_name)); $from_address, $queue_name));
return; return;