diff --git a/README b/README
index df71692..2f0ba42 100644
--- a/README
+++ b/README
@@ -66,3 +66,14 @@ That number you see at the end is this election's id.  The URL you'll give out
 is thus something like:
       http://example.org/vote?election_id=THAT_NUMBER
 
+Dealing With Problems
+=====================
+
+## Missing Ballots
+
+Voters might complain that they haven't received their token.  Likely, it
+either went missing or the email address was wrongly noted in the
+database. In any case, you need to find the ID of the voter With the ID do
+something like:
+    SELECT * FROM election_tmp_tokens WHERE election_id = 17 AND election_voter_id  = $ID;
+