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<header class="bg-washed-yellow pa2"><div class="container"><strong>Archived:</strong> This is an archive from the 2025 conference. See <a href="https://fossy.us/">fossy.us</a> for the latest event.</div></header><header class="clearfix d-print-none">
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<h1 class="page-title">Adventures in Onboarding: Helping New Users Navigate Federated Services</h1>
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327 | <span class="presentation-time" data-starttime="2025-08-02T16:30:00" data-endtime="2025-08-02T17:15:00">Sat 02 Aug 4:30 p.m.–5:15 p.m.</span>
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<h2 class="mt-4">Presented by</h4>
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<img src="https://secure.gravatar.com/avatar/e6de53a7781b92ebfd24322b0854506c?s=120&d=mp" alt="Gideon Mayhak" class="rounded-circle img-fluid">
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<strong><a href="../../../speaker/profile/468/index.html">Gideon Mayhak</a></strong><br />
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<i class="bi-globe2"></i> <a href="https://themayhaks.com/~gideon/blog/">https://themayhaks.com/~gideon/blog/</a>
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<div class="bio"><p>Gideon is a longtime user and supporter of free open source software. With over 20 years of experience supporting and training users across both proprietary and open systems, he has a love for working with people to figure things out. Gideon currently works on the support team for JMP.</p></div>
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<h2 class="mt-4">Abstract</h4>
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<div class="abstract pb-4"><p><p>Tales from the front lines of supporting new users of federated services! We've all been there: you're excited about a new technology and you want to tell your friends. You've already gotten into the weeds and you come on a bit too strong. Does your friend need to know what "XMPP” stands for? Does it matter if they know what a domain is?</p>
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<p>This talk will be a review of common stumbling blocks for new users, tips on keeping things simple with your friends and family, and a discussion about how to help people grow into their newfound communities. We’ll also take a closer look at demystifying common terms in the world of XMPP so you’re ready to answer some of the tougher questions in life, like, “What is a Snikket?”</p>
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<p>Come learn more about open federated systems and how you can help others join in on the fun!</p></p></div>
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